AT&T in Watertown, NY Open now

Reviews about AT&T

• ★ ★ ★ ★ ★

  October 27, 2019, by Kimberly Mauro
  If you go in here, ask for Phil Puma. We had four different representatives between customer service and in different stores tell us different stories. Phil actually took an hour out of his time to sit and speak with us about our plans for moving and how we had to switch service unfortunately off of AT&T. He was explaining different ways on how I may or may not be able to get my early termination fee waived. He gave me all of the different options that could happen. It is not up to to give me any credits back, however he even did me the favor of writing notes in our account as to why we have to switch off of AT&T due to having no service in our new location. We came to this location only after visiting the mall because normally this storefront is very busy. We had a terrible experience in the mall AT&T with a representative named CJ who we actually reported to corporate and his store manager. It was like day and night difference in experience between the two stores. I definitely recommend this AT&T period as a former AT&T store manager in another state, I can say with all confidence that this store is looking out for your good and not just themselves.